Salesforce-Sales-Representative Test Objectives Pdf - Reliable Salesforce-Sales-Representative Test Price

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Salesforce Salesforce-Sales-Representative Exam Syllabus Topics:

Topic	Details
Topic 1	Forecasting: In this topic, Salesforce Sales Professionals assess forecast accuracy to drive opportunity consistency and evaluate risks and opportunities in business deals. Understanding key inputs for the forecasting process helps optimize predictions, an essential skill for the Salesforce Certified Sales Representative Exam.
Topic 2	Customer Engagement: In this topic, Salesforce Sales Professionals explore how to demonstrate thought leadership to shift customer perspectives and align solutions with needs. Moreover, the topic focuses on leveraging multiple touchpoints builds prospect interest, while nurturing relationships enhances product adoption.
Topic 3	Planning: In this topic, Salesforce Sales Professionals examine the elements of territory planning, such as account segmentation and prioritization. The focus of this topic is on creating approaches to engage key accounts effectively and developing robust business relationships with essential roles and personas.
Topic 4	Customer Success: While covering this topic, sales professionals identify actions required for order booking and fulfillment. Recognizing the post-sales customer journey and assessing expected and realized value ensures alignment with customer goals, a vital area of knowledge for the exam.

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2025 Salesforce-Sales-Representative Test Objectives Pdf 100% Pass | Valid Salesforce-Sales-Representative: Salesforce Certified Sales Representative 100% Pass

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Salesforce Certified Sales Representative Sample Questions (Q27-Q32):

NEW QUESTION # 27
A sales representative has a customer who is indecisive about the proposed solution and hesitant to close the contract.
How should the sales rep convince the customer to find the solution invaluable and close the contract?

A. Offer promotional discounts.
B. Extend a free trial.
C. Bundle additional products.

Answer: B

Explanation:
Offering promotional discounts is a way to convince an indecisive customer to find the solution invaluableand close the contract by creating a sense of urgency, exclusivity, and reciprocity. Promotional discounts can motivate the customer to act quickly before they miss out on a good deal, as well as make them feel special and appreciated for choosing your solution.References:https://www.salesforce.com/resources/articles/sales- promotion/#sales-promotion-examples Extending a free trial is a good way toconvince an indecisive customer to close the contract, as it allows them to experience the value of the solution firsthand and overcome any doubts or objections. A free trial also creates a sense of urgency and scarcity, as the customer knows that they have a limited time to take advantage of the offer. By extending a free trial, the sales rep can demonstrate confidence in the solution and show the customer that they are willing to accommodate their needs and preferences. References:
* Turn Undecided Customers into Successful Sales - Upnify, section "Offer guarantees and flexible policies".
* How to Handle Indecisive Customers? - Bitrix24, section "Offer a free trial or a money-back guarantee".

NEW QUESTION # 28
What is the desired outcome of an upsell proposal?

A. To optimize existing product offerings
B. To maintain current agreement during a renewal
C. To decrease customer churn rate

Answer: A

Explanation:
The desired outcome of an upsell proposal is to optimize existing product offerings by selling more features or services to an existing customer. Upselling helps to increase customer satisfaction, loyalty, and retention by providing them with more value and benefits from the product. Upselling also helps toincrease revenue and profitability for the sales rep and the company.References:https://www.salesforce.com/resources/articles
/upselling/#upselling-definition

NEW QUESTION # 29
Which sales quota measurement focuses on the end result rather than the relationship with the customer?

A. Calls made
B. Onsite visits
C. Leadconversion rate

Answer: C

Explanation:
A sales quota is a target or goal that a sales representative or a sales team is expected to achieve within a given period of time. Sales quotas can be measured by different criteria, such as revenue, profit, units sold, market share, or customer satisfaction. A lead conversion rate is the percentage of leads that become customers. This is a sales quota measurement that focuses on the end result rather than the relationship with the customer, as itreflects the final outcome of the sales process. The other options are sales quota measurements that focus on the relationship with the customer, as they reflect the activities and interactions that the sales representative or the sales team performs to engage and nurture the leads. References:
* Cert Prep: Salesforce Certified Sales Representative, unit "Assess Risks and Opportunities"
* [Sales Rep Training], unit "Create Effective Selling Habits"
* Salesforce Certified Sales Representative Exam Guide, section "Assess Risks and Opportunities"

NEW QUESTION # 30
Asales representative wants to show a prospect the value of their product or service.
Which type of document should the sales rep provide to the prospect?

A. Whitespace analysis
B. Sales proposal
C. Marketing whitepaper

Answer: B

Explanation:
A sales proposal is adocument that outlines the benefits and features of a product or service, as well as the pricing and terms of the deal. A sales proposal is designed to persuade the prospect to buy from the sales rep by showing them the value of the solution and how it meets their needs. A sales proposal should be customized to the specific prospect and their situation, and should include a clear call to action. References:
* Sales Rep Training: Create Effective Selling Habits (Unit: Write Winning Sales Proposals)
* Cert Prep: Salesforce Certified Sales Representative (Unit: Sales Strategy and Planning)

NEW QUESTION # 31
When a sales representative faces an objection, what is an effective first step to overcome it?

A. Acknowledge the objection and ask follow-up questions.
B. Provide an additional demonstration based on the objection.
C. Explain policies and procedures that solve the objection.

Answer: A

Explanation:
Acknowledging the objection and asking follow-up questions is an effective first step to overcome anobjection from the customer. Acknowledging the objection helps to show empathy and respect for the customer's concerns, as well as to avoid confrontation or defensiveness. Asking follow-up questions helps to understand the root cause, scope, and impact ofthe objection, as well as to clarify any misunderstandings or misinformation.References:https://www.salesforce.com/resources/articles/sales-objections/#sales-objections- handling

NEW QUESTION # 32
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Salesforce-Sales-Representative Test Objectives Pdf - Reliable Salesforce-Sales-Representative Test Price

Salesforce Salesforce-Sales-Representative Exam Syllabus Topics:

2025 Salesforce-Sales-Representative Test Objectives Pdf 100% Pass | Valid Salesforce-Sales-Representative: Salesforce Certified Sales Representative 100% Pass

Salesforce Certified Sales Representative Sample Questions (Q27-Q32):

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